Director, New Student and Family Programs

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department: Student Engagement & Success

Time Type: Full time

Job Description:

Summary:

The Director of New Student and Family Programs is a key leadership role reporting directly to the Assistant Vice President for Student Engagement and Success. The Director provides strategic direction and administrative oversight for the Center for New Student and Family Programs, driving institutional leadership and vision for the development and implementation of essential orientation, pre-orientation, family and on-boarding programs and services. Grounded in student development theory and best practices, these programs are designed to address the diverse needs and lived experiences of incoming students.

Recognizing the invaluable role of family engagement in student success, the Director ensures inclusive efforts that support both undergraduates and their families. Collaborating closely with campus partners and university leadership, the Director orchestrates a cohesive, student-centered onboarding experience that embodies the spirit and promise of American University.

Managing a dedicated team of professionals, para-professionals, and student staff, the Director oversees the support of over 2,000 students and 15,000+ families annually, with an annual budget exceeding $500,000. Through strategic leadership and unwavering commitment, the Director plays a pivotal role in shaping the successful transition and integration of new students and families into the AU community.

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