Coordinator for Parent & Family Programs

Louisiana State University invites applications for the position of Coordinator for Parent & Family Programs. Reporting to the Manager of Parent & Family Programs in the Division of Student Affairs, the Coordinator will assist with the development of programming that connects parents, families, and supporters with each other and creates opportunities for meaningful engagement and positive partnerships with the university. Additionally, the Coordinator will inform and educate parents and families about resources, critical issues, and topics relevant to student success.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Manages the day-to-day communication with parents and families and serves as the first point of contact via phone and email.
• Assists the Manager of Parent & Family Programs with the planning and implementation of major events including Fall Family Weekend and Spring Family Fling.
• Represents Parent & Family Programs at university recruitment, yield, and orientation events.
• Hires, trains, and oversees student employees.
• Manages Family Association membership and benefits for all parents, families, and other supporters of LSU students.
• Works with divisional and campus partners to evaluate current programs and provide recommendations for new programs and initiatives to serve LSU families.

OPPORTUNITIES FOR LEADERSHIP:

Enhance Family Association Membership Benefits: The LSU Family Association is over 6,000 families strong, yet there is still room for growth in memberships and how families are served. The Coordinator will have an opportunity to develop and launch new ways for families to engage through the creation of Regional and Affinity groups to better connect families to LSU and each other.

Enhance Family Communication: Parent & Family Programs recently implemented the LSU Family Hub, which is a new communication system that allows us to communicate with families consistently and with a built-in structure. The Coordinator will have the opportunity to enhance the capabilities of the new system by curating content from departmental contacts and helping to develop additional content based on needs identified from day-to-day communication with parents and families.

Improve student employee training and development: Student employees are vital team members in managing the family experience. By creating an onboarding process, continuous development opportunities, and setting performance expectations and accountability/feedback processes, the Coordinator will be able to build the Parent & Family Program student employee program as go-to team members for parents and families.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who actively builds authentic and mutually-beneficial relationships, who is able to answer the same question multiple times with a smile, and who maintains a good attitude.

Comfortable in a fast-paced work environment where responsibilities are consistent with heavier workload around major events.

An experienced event planner who always looks for ways to improve each program and is creative in crafting solutions on the fly.

Invigorated by being the first point of contact for parents and families, thrives on helping others, and provides the highest level of customer service.

Maintains attention to detail, is organized, and learns to anticipate needs of others.

Can communicate effectively with a wide-range of constituents in person and in writing.

Shows initiative and is capable of working autonomously in a collaborative environment.

Ability to manage and coordinate multiple concurrent projects efficiently and effectively.

RESPONSIBILITIES:

Direct Family Support (40%): Assists with communication and engagement with families through established communication channels. Translates department efforts, initiatives, and goals to families through interactions at programs, services, events, and experiences. Serve as the liaison between families and the leadership in the unit. Develops initiatives to proactively engage with, inform, and support all families as they navigate the LSU experience.

Program Support (30%): Coordinates logistics, expenditures, and responsible for operations for programs, events, experiences, or services within Parent & Family Programs, including but not limited to Family Weekend, Spring Family Fling, Family Association events, and Tiger Family Talks. Supports ongoing design, facilitation, and assessment for annual Parent & Family Programs events.

Administrative Support (15%): Responsible for day-to-day operations for Parent & Family Programs through administrative management, customer service support via email and phone calls, supervision of student employees.

Quality Control (10%): Ensures every aspect of programmatic outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences in department for continuous improvement every academic year.

Other Duties As Assigned (5%): Assumes other duties as assigned by the Manager of Parent & Family Programs. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Career Expo, Disability Services Finals Testing, other special projects, etc.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree from an accredited institution of higher education.
• Experience with event management, programming, customer service, or some related experience.
• LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.

DESIRED QUALIFICATIONS:

• Experience working with parents and families in a college setting.
• One year of working in an office setting.
• Large-scale programming and orientation/training experience.

SPECIAL REQUIREMENTS/EXPECTATIONS:

Ability and willingness to work some evening and weekend hours.

This position may be asked to work during an official closure, but who is otherwise not required to
report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

NOMINATIONS, APPLICATIONS, AND INQUIRIES:

Please direct all nominations and inquiries for the position to Lindsay McCrory Kelly, Manager of Parent & Family Programs, at 225-578-4824 or [email protected]. Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by April 26, 2024. Requested application materials include a letter of interest; resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. All applications, nominations, and inquiries will remain confidential. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

LSU is an Equal Opportunity Employer and SAME Agency: LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ([email protected]).